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RESOURCES
Downloads
Tips, tricks, & infographics.
Click on any title below to download.
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Webinars & Podcasts
As both a guest and a host, I've discussed some of the industry's hottest topics with some of the biggest names.
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[Podcast Guest] listen or watch my episode of The Digital CX Podcast on pro tips for building a better digital CS program
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[Podcast Guest]: listen to my episode of the TheySaid podcast on digital CS maturity
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[Podcast Guest]: listen to my episode of the Women in CS podcast​
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[Webinar Moderator]: watch a panel discussion on the 2021 Customer Success Leadership Study from ChurnZero
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[Webinar Guest]: watch a panel discussion on high touch vs. tech touch from ChurnZero
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[Webinar Host]: watch episodes of ESG's Customer Success Unlocked
Articles
My perspective and recommendations, featured on prominent blogs. Click on any title below to read.
​ChurnZero blog
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ESG blog
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Customer feedback strategy in 4 simple* steps (Customer Contact Central MVP Award Winner)​
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